1. Scope of application

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Hannah Lohoff.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: English

We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.

4. Delivery conditions

Shipping costs are added to the stated product prices. You can find more details about the shipping costs in the offers.

We only deliver by mail. Unfortunately, it is not possible to pick up the goods yourself.

5. Payment

The following payment methods are available in our shop:

Prepayment

If you select the prepayment method, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card

You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.

SEPA direct debit procedure
By placing your order, you are issuing us with a SEPA direct debit mandate. We will inform you of the date on which your account will be debited at least one banking day in advance (known as prenotification). A banking day is any working day except Saturdays, national public holidays, and December 24 and 31 of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further information during the ordering process.

PayPal may offer registered PayPal customers selected according to its own criteria additional payment options in their customer account. However, we have no influence on the offering of these options; additional individually offered payment options affect your legal relationship with PayPal. You can find more information about this in your PayPal account.

Google Pay

To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process. Apple Pay To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your access data, and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. You will receive further information during the ordering process. giropay / paydirekt In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M (“giropay” or “paydirekt”), we offer the payment methods giropay and paydirekt. giropay To pay the invoice amount via giropay, you must have a bank account that is activated for online banking, authenticate yourself accordingly, and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

paydirekt

In order to pay the invoice amount via paydirekt, you must have a bank account that is activated for online banking, be registered with paydirekt, authenticate yourself with your access data, and confirm the payment instruction.

6. Retention of title

The goods remain our property until full payment has been received.

7. Warranty and guarantees

7.1 Liability for defects

The statutory liability for defects applies.

7.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

8. Liability

We shall always be liable without limitation for claims based on damage caused by us, our legal representatives, or vicarious agents in the event of injury to life, limb, or health, in the event of intentional or grossly negligent breach of duty, in the event of warranty promises, if agreed, or insofar as the scope of application of the Product Liability Act applies. In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

9. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.